Seaside Pups 10-Year Health Guarantee Explained

At Seaside Pups, the wellbeing of our puppies has always been at the heart of who we are. From the moment a litter arrives, we think about their future - the homes they’ll join, the families who will love them, and the healthy, joyful lives we hope they’ll lead. Our 10-year health guarantee grew from that same place of care. It’s our way of standing beside our puppies and the people who welcome them home. 

This guarantee came from years of raising puppies with intention, learning what families need, and understanding how important long-term health is. We view it as something that reflects our values: clarity, honesty, and a promise that extends far beyond the day a puppy leaves our arms. 

Our hope is that this guide brings you closer to understanding what the guarantee offers and how it supports both you and your puppy.  

Why We’re Confident in the Health of Our Puppies 

Our 10-year health guarantee grew from years of careful work with our parent dogs, our breeders, and the puppies who begin their lives with us. We offer long-term coverage because we know the care that comes before it, the thoughtful pairing of healthy parents, the close attention each puppy receives, and the standards we refuse to compromise on. 

Everything starts with the dogs who bring our puppies into the world. Each parent dog is evaluated by licensed veterinarians before ever joining a breeding program. Their overall health, structure, temperament, and genetic background are all reviewed to make sure they’re strong candidates for raising healthy litters. They undergo genetic and orthopedic screenings based on their breed and receiveroutine wellness care and ongoing oversight. We only move forward with pairings when we feel confident that both parents are sound, well-adjusted, and prepared for the responsibility of raising a litter. 

Once our puppies arrive, the focus shifts to steady, day-to-day care. From birth onward, each puppy is handled gently and monitored closely. Our breeders perform regular nose-to-tail checks, watching for early developmental markers like nursing strength, weight gain, coordination, social awareness, and general progress. These may seem like small things, but together they paint a clear picture of how each puppy is growing. Milestones are noted, individual needs are addressed, and our expert veterinarians remain involved to guide care when needed. 

As our puppies get older, their routines include regular play, human interaction, and the kind of early experiences that support healthy development. Before any puppy becomes available, they receive a complete veterinary exam to confirm they’re thriving. It’s a process shaped by attention, not speed, because we want every puppy to leave our care with the strongest start possible. 

This foundation is the reason we feel confident offering one of the longest guarantees you’ll find. The guarantee is about the work that comes long before a puppy ever meets their new family. When you know the dogs, know the care, and know the standards behind each litter, standing behind their health isn’t a leap of faith. It’s simply part of who we are. 

RELATED: 20 Clear Reasons Why Seaside Pups Is Not a Puppy Mill 

What the 10-Year Guarantee Covers 

Our 10-year health guarantee was created to give families long-term peace of mind. It focuses on conditions that can affect a dog’s quality of life in meaningful ways, especially hereditary or congenital issues that may not be visible when a puppy is young. These conditions are uncommon, but when they appear, families deserve clear support and guidance. 

The guarantee covers hereditary and congenital disorders that are diagnosed and documented by a licensed veterinarian. When one of these conditions is confirmed and when major medical pet insurance was activated before arrival and kept in place during the required period, families may receive a replacement puppy or reimbursement up to the original reservation price (excluding shipping and add-on services).  

The guarantee also outlines support in the most difficult situations. If a hereditary or congenital condition leads to the loss of a puppy within the 10-year coverage window, the replacement program applies. When a necropsy report is not available, families may still receive a partial credit toward a future puppy as a way to offer support during a devastating moment. Families with active Fetch pet insurance may also qualify for an additional $1,000, according to their policy.  

Hypoglycemia and anorexia aren’t covered. If hip dysplasia is diagnosed within the first six months of insurance coverage, you may still qualify for reimbursement up to your puppy’s value if corrective surgery is performed and all program requirements are met. 

Each part of the guarantee is meant to stand beside the foundation already built into every puppy’s early life: thoughtful breeding, veterinary oversight, and careful, day-to-day nurturing. The guarantee doesn’t replace that work, but it does extend it, offering families steady reassurance long after their puppy settles into their new home. 

You can read the full 10-year health guarantee here. 

What the 10-Year Health Guarantee Really Is 

Our health guarantee grew from a simple belief we’ve held since the beginning: when a family welcomes one of our puppies into their life, our responsibility doesn’t end at the door. Good health isn’t something you hope for; it’s something you prepare for, and we wanted a program that reflects that level of care. 

The guarantee is built around the issues that matter most in a dog’s long-term wellbeing: hereditary and congenital conditions that can sometimes appear later in life, even when a puppy comes from strong, healthy lines.  

To make this possible, the guarantee works hand-in-hand with major medical pet insurance. When insurance is activated before your puppy arrives and kept in place during the required period, the guarantee becomes a shared effort between you, your veterinarian, and our team to give your puppy thoughtful, consistent care from the very start. 

In the sections ahead, we’ll walk through each part of the guarantee - the replacement program, the reimbursement program, the first-10-days coverage, and the responsibilities that come with each. Our hope is that, by the end, you’ll have a clear understanding of how the guarantee works and why it exists. 

RELATED: 20 Most Asked Questions About Seaside Pups   

The Puppy Replacement Program (10 Years) 

The heart of our replacement program is simple: if a hereditary or congenital condition affects your puppy’s ability to live a normal, healthy life, you shouldn’t have to face that alone. These conditions are rare, but when they appear, they can be confusing and emotional for families. The replacement program gives you long-term support and a clear next step when you need it most. 

To qualify, families must enroll in major medical pet insurance before their puppy arrives and keep that coverage active for the first six months. This requirement is there to make sure puppies receive consistent veterinary care and to help catch concerns early, when treatment can make the biggest difference. 

If a licensed veterinarian later diagnoses a hereditary or congenital condition covered under the program, families receive a store credit equal to the original invoice amount available for up to 10 years from the puppy’s birth date. This credit never expires. It stays available for the day you feel ready to bring another puppy into your home whether that’s soon or years down the road. 

There are no cash refunds under this program, and all claims are submitted by email so everything stays organized and documented. The process is straightforward: diagnosis, proof of active insurance during the required period, and communication with our team. 

This program exists because we believe in the quality of our breeding network and the care our puppies receive, but also because life can be unpredictable. When something unexpected happens, families deserve steady, compassionate support. The replacement program is our way of standing with you through those rare moments. 

The Cash Medical Reimbursement Program 

Some families prefer to keep caring for the puppy they already love, even when a hereditary or congenital condition appears. The cash medical reimbursement program was created for those families. Instead of offering a replacement puppy, this program helps with the out-of-pocket costs that come from treating covered conditions, giving you financial support while your puppy stays right by your side. 

To qualify, major medical pet insurance must stay active throughout the reimbursement period. This part is essential. Insurance handles the primary claim, and once that claim is approved and paid, Seaside Pups steps in to reimburse the remaining deductible and co-pay amounts. It’s a shared system that makes the process smoother and keeps the focus on your puppy’s care. 

Here’s how it works: 

• We reimburse 100% of your insurance deductible (up to $300). 
• We reimburse 100% of your co-pay (up to a 20% co-pay). 
• Combined reimbursements can total up to your puppy’s original reservation price. 

Some conditions including cancer, diabetes, autoimmune disorders, seizures, pancreatitis, and IBD, come with a three-year reimbursement limit since insurance providers often treat these differently. All other hereditary and congenital conditions are eligible for reimbursement for up to 10 years from your puppy’s birth date. 

Before moving forward with non-emergency procedures, families send us the diagnosis and the recommended treatment plan for approval. Once approved, and once the insurance provider issues an explanation of benefits (EOB), reimbursement is processed within 15 days. 

There are no veterinarian restrictions. You can continue working with the clinic you trust, which helps keep care consistent for your puppy. The key is that insurance must approve its portion first; if the insurance provider denies a claim, we’re required to deny it as well. 

Illness Protection in the First 10 Days 

The first days home are an important time for any puppy. New surroundings, new routines, and travel can create stress, even when everything goes smoothly. That’s why the guarantee includes a dedicated period of illness protection during the first 10 days after arrival. It gives families immediate support if a sickness appears early on, when puppies are still adjusting. 

If a licensed veterinarian detects any illness within those first 10 days, you must contact Seaside Pups within 24 hours. This quick communication helps us understand what’s happening and guide you to the next steps. When major medical insurance was activated before your puppy arrived, we cover 100% of your deductible and 100% of your co-pay for approved illness-related claims during this window. 

In the rare event of a sickness-related loss, the replacement program applies. This part of the guarantee is something we take to heart. Losing a puppy is devastating, and families deserve clear support during an experience no one ever wants to face. 

A few steps help protect both your puppy’s health and your eligibility for this coverage: 

• Schedule a vet exam within 7 days of arrival. This exam documents your puppy’s starting point and ensures any concerns are addressed promptly. 
• Hold off on vaccines during the first visit. Puppies may already be stressed from travel, so vaccinations need to be saved for the next appointment. 
• Bring all medical records you received. Your veterinarian will use them to create a plan tailored to your puppy’s needs. 

These early guidelines help your puppy settle in safely and comfortably. Illness in young puppies can move quickly, and early attention makes a meaningful difference. If you ever feel unsure or worried during those first days, our care team is here to help. 

What You Must Do as a Puppy Parent 

Every guarantee has a few responsibilities, and ours is no different. These steps are here to keep your puppy safe and to make sure the coverage you receive stays valid from the very beginning. Think of them as part of giving your puppy a healthy, thoughtful start. 

1. Enroll in major medical pet insurance before your puppy arrives. 

This is the most important requirement. Insurance must be active with no waiting period provisions. Without it, the replacement program and cash reimbursement benefits can’t be applied. Early coverage protects your puppy and ensures claims flow smoothly if you ever need them. 

2. Schedule a vet exam within 7 days of bringing your puppy home. 

This first checkup establishes your puppy’s baseline health and gives your veterinarian a clear picture of where things stand. It also keeps your eligibility intact for both the replacement program and the reimbursement program. Waiting too long can affect coverage and delay care your puppy may need. 

3. Skip vaccines at the first appointment. 

Travel and transition are stressful enough for a young puppy. Vaccines can wait until the second visit when your puppy has had time to settle. Your veterinarian will review the medical records you received and build a proper schedule from there. 

4. Bring all provided health records to the appointment. 

These records help your veterinarian understand what treatments have already been completed and what should come next. It keeps everything organized and ensures your puppy’s care picks up right where we left off. 

5. Contact Seaside Pups within 24 hours if your vet detects an illness in the first 10 days. 

This step is essential for illness-related coverage. It allows us to help quickly and make sure everything is documented the way the guarantee requires. 

These guidelines might feel like a lot at first glance, but they work together to create a smooth, healthy transition for your puppy. They also help us stay connected during the stage when families often need the most reassurance. If you ever feel unsure about what to do next, you can always reach out. We’re here to help you through every step. 

Why Your Feedback Matters 

Every puppy who leaves Seaside Pups begins a new story, and families play an important role in how that story helps shape the future of our program. When a hereditary or congenital condition appears later in a dog’s life, it can be difficult and emotional, and we take those moments seriously. Your feedback gives us insight we can’t get any other way. 

When a veterinarian diagnoses a condition covered under the guarantee, that information helps us review the parents involved and make responsible decisions about future breeding. Sometimes it means adjusting a pairing. Other times it means retiring a parent dog altogether. These choices protect the health of future puppies and keep our standards rooted in honesty. 

We don’t take your reports lightly. They guide real changes and help ensure that our breeding program continues to grow in the right direction, one careful step at a time. It’s a partnership we value deeply - your care at home, combined with our responsibility for the generations that follow. 

If you ever have concerns about your puppy’s health, we want you to reach out. Your voice helps us uphold the level of care we’ve built our name on, and it allows us to stand behind our puppies with the integrity they deserve. 

Closing Thoughts 

Our health guarantee is one part of a much bigger picture at Seaside Pups - a picture shaped by the dogs who start their lives with us, the families who welcome them home, and the care that connects those two worlds. We’ve always believed that responsibility doesn’t end when a puppy leaves our hands. It continues through the moments of joy, the unexpected questions, and the times when families need guidance or reassurance. 

The guarantee reflects our confidence in the work that comes long before a puppy goes home and our commitment to staying present long after they do. It was built to be clear, supportive, and practical, and to give families a sense of stability when they need it most. 

If you ever have questions about how the guarantee works or what your puppy needs as they grow, you’re welcome to reach out. We’re here to help you understand the details, but more importantly, to support the bond you’re building with your new companion. That bond is why we do this work and why we stand behind it with sincerity and care.